b2299's Privacy Policy
Protecting your personal information is our highest priority. This policy explains how b2299 collects, uses and stores your data.
1. Introduction
b2299 (operating as "b2299.cam") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information.
This privacy policy ("Policy") applies to the b2299 website, mobile application and all related services. By using any service of b2299, you are giving your consent to the terms of this policy. Please read this policy carefully.
We may update this privacy policy from time to time. For any significant changes, we will notify you via your registered email or through a public notice on the site. Continuing to use the service after changes have been made will indicate that you have accepted the updated policy.
2. What Information We Collect
During the process of registering and using services at b2299, we collect the following categories of information:
2.1 Personal Identifying Information
- Full name and date of birth
- Email address and mobile number
- National Identity Card (NID) or passport number (for identity verification)
- Residential address
2.2 Financial Information
- bKash, Nagad, Rocket or bank transfer account details
- Transaction history (deposits and withdrawals)
- Wallet balance and bonus information
2.3 Technical Information
- IP address and device identifiers
- Browser type and operating system
- Site usage logs (login time, page visits, session information)
- Information collected from cookies and similar tracking technologies
2.4 Gaming Activity Information
- Betting and gaming history
- Preferred games and categories
- Win/loss records and bonus usage history
3. Purpose of Using Information
b2299 uses the collected information for the following purposes:
3.1 Service Operation and Improvement
Your information is used to create and manage your account, ensure login security and provide customer support. This information also helps improve the overall performance of our platform and the user experience.
3.2 Financial Transaction Processing
Relevant financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket and bank transfer. Records of every transaction are kept to ensure security and accountability.
3.3 Identity Verification and Fraud Prevention
Identity verification is essential for account security, prevention of money laundering and blocking access by minors. b2299 follows a KYC (Know Your Customer) process.
3.4 Responsible Gaming Support
It is our responsibility to analyse users' gaming patterns to identify problematic behaviour and provide support where needed. Gaming activity information is used in this process.
3.5 Relevant Communications
Promotional offers, bonus updates and important account-related information are sent to your registered email. You can opt out of marketing communications at any time.
4. Cookies and Tracking Technologies
The b2299 website uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the site.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the site, such as maintaining your login session and verifying security. They cannot be disabled.
4.2 Functionality Cookies
These cookies help remember your language preferences, game settings and other personalised choices.
4.3 Analytical Cookies
This type of cookie is used to collect site usage statistics and to improve the quality of the service. The information collected is generally in anonymous and aggregated form.
You can manage cookies in your browser settings. However, please note that disabling certain cookies may affect some functionality of the site.
5. Information Sharing with Third Parties
b2299 does not sell your personal information. However, we may share information with third parties in the following limited circumstances:
5.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket and banking partners), technology service providers and game software providers receive a limited amount of information — only the portion necessary to perform their own services. They are all bound to comply with strict confidentiality agreements.
5.2 Legal Requirements
Disclosure of information may be legally required in response to a lawful request from a competent authority, a court order or under anti-money laundering regulations. In such cases we are obliged to provide the relevant information.
5.3 Business Transfers
In the event of a change of ownership, merger or acquisition of b2299, user information may be transferred. However, the new authority will be required to comply with the terms of this privacy policy.
Important Commitment
b2299 never sells your personal information to third parties for marketing purposes or shares it unnecessarily without your consent. Protecting your privacy is a core part of our principles.
6. Data Security Measures
b2299 applies industry-standard technical and organisational measures to protect your information:
SSL Encryption
All data exchanged between your browser and our servers is protected through SSL/TLS encryption.
Two-Factor Verification
Two-factor authentication (2FA) is available to prevent unauthorised access to your account.
Secure Data Storage
Sensitive information is stored in encrypted databases and access is strictly controlled.
Regular Security Audits
Regular security tests and audits are conducted to identify vulnerabilities in our systems.
7. Data Retention Period
b2299 retains your information only for as long as necessary. The key factors determining the retention period are:
- Active Account: All information is retained for as long as the account remains active.
- After Account Closure: Financial records and transaction information are kept for a defined period to meet legal requirements.
- Disputed Transactions: Related information is retained until the matter is finally resolved.
- Marketing Information: Deleted as promptly as possible after you request to opt out.
Once the purpose for retaining information has been fulfilled, b2299 deletes or anonymises that information using secure methods.
8. Your Rights
As a user of b2299, you have the following rights over your own information:
Right to Access Information
You can find out what information b2299 holds about you and how it is being used.
Right to Rectification
If any of your stored information is incorrect, you can request a correction or update.
Right to Erasure
In certain circumstances you can request that your information be deleted.
Right to Object to Processing
You can object to the processing of your information for marketing communications or other specific reasons.
Right to Data Portability
You can request a copy of your information in a structured and readable format.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be temporarily suspended.
To exercise any of the above rights, contact us via live chat or email. We generally respond within 30 business days.
9. Protection of Minors
b2299 strictly does not provide services to anyone under the age of 21. This policy is an integral part of our responsible gaming commitment.
Age is verified during the registration process and additional identity verification is carried out in any suspicious case. No information is stored for registration attempts by minors and the request is rejected immediately.
If you become aware that a minor is using or attempting to use our platform, please notify our support team immediately.
10. International Data Transfers
b2299's servers and data processing services may be located in various countries. Even if your information is transferred to another country, we ensure that:
- Adequate data protection measures are in place in the destination country.
- Third-party service providers comply with standards equivalent to this privacy policy.
- Provisions for your protection are included in any agreements relating to data transfers.
- Financial information is always transferred through encrypted channels.
11. Policy Changes and Updates
b2299 reserves the right to update this privacy policy from time to time. For any significant changes:
- You will be notified at your registered email.
- A notice will be displayed on the main page of the site.
- The "Last Updated" date at the top of the policy will be changed.
Continuing to use the service after changes have been made will be considered as your consent to the updated policy. If you do not agree to the changes, please contact us to close your account.
12. Contact Us
If you have any questions about this privacy policy, need to make a request regarding your information, or have any concerns, please contact us:
Live Chat: 24/7 direct support in Bengali — start a chat from any page on the site.
Email: [email protected]
Response Time: Emails are generally responded to within 30 business days.
This policy applies in conjunction with b2299's Terms and Conditions and Responsible Gaming policy.